Privacy Policy

Privacy policy Below you can see our new GDPR compliant privacy policy   Privacy policy E2E Global LTD We, E2E Global LTD,  are committed to protecting your privacy and we keep to the data protection laws that apply in the United Kingdom. This privacy policy explains how we use any information we collect about you. What is personal information? Personal information is any information relating to an individual who can be identified directly or indirectly, often by name, account number, location, an online identifier or other factors specific to their identity. Personal information may include “special category data” relating to racial or ethnic origin, political opinions, religious beliefs, membership of a trade union, physical or mental health and criminal records and allegations. As a rule, we do not collect “special category data” about visitors to our website or our customers or suppliers. The exception is where we identify suspected criminal activity such as fraudulent claims or the use of stolen payment card details. In this case we will record details of the suspected criminal activity and may take appropriate action, including refusing to accept orders, make payments or give refunds. We may also report the incident to the relevant bank or payment card issuer or to the police or other appropriate authorities. Personal data and the provision of services When you use our service, we only ask for information that is essential to deliver our products and services to you or for invoicing reasons. In most cases this is limited to name, address, contact data and bank details.   E2E Global LTD may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from [24th May 2018].   What we do with the information we gather We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

• to respond to your enquiries;
• to contact you to ask for your views on our products and services;
• to provide tailored communications;
• to keep you informed about the products and services we offer;
• to process your order and to follow up on orders that are not completed;
• to arrange visits to your home (e.g. to carry out a survey or installation);
• to manage your account, including carrying out identity checks where relevant;

• to manage your credit account (if applicable) including carrying out credit checks;
• to use your trade category and purchase history to manage pricing and offers;
• for market research and analytics purposes;
• to track activity on our site and to provide a more personalised online experience;
• to link with social media sites and services, for example, for advertising purposes;
• to notify you about important changes or developments to our site or services;
• to manage deliveries, returns and refunds;
• for product liability purposes;
• to deal with enquiries and complaints;
• for claims management and insurance purposes;
• for general record keeping purposes; and
• to publish trends (for example, to show that an increasing number of people are looking at our website from a mobile device, or that there might be a tendency for people to visit the website early in the day, before returning later to complete their order) and to improve the usefulness and content of our website – where possible we will remove any details that could identify you before we use information for this purpose.

  Using Our Service   Upon signing up to our products or services, we ask for data we need to provision these services. Your data is stored securely on our systems and you are able to access and change your data in our control panel. Information on how you access the control panels can be asked on request.   Security We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online. Our data is stored securely, and SSL encrypted to provide maximum level of protection.   Retention We will retain your personal information for as long as needed for the legitimate business.  If you are a customer of our services, we will retain your information for a limited period in order to respond to your query, provide you with the information you require or to send you updates on our products and services for as long as you indicate that you are happy for us to do so. Once you are no longer a customer of ours we will retain the information for 6 years for tax purposes. Your information may be retained for longer than this if there are valid legal grounds for us to do so, for example if required by law or court order, or as needed to defend or pursue legal claims. Controlling your personal information We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. You may request details of personal information which we hold about you under the the current data protection laws. If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible at the above address and we will promptly correct any information found to be incorrect. Other Disclosures Your personal data may be disclosed to the following third parties for the purposes described above:

• tax, customs and excise authorities
• regulators, courts and the police
• fraud screening agencies
• central and local government
• insurance companies
• other professional advisors

Transferring information outside the EEA We do not transfer any of your personal details outside of the EEA (European Economic Area).  All servers containing personal data are held within the UK. Changes to our privacy policy We regularly review our privacy policy and if we make any significant changes to it we all our customer are notified. This policy was last updated in May 2018. If you have any questions or comments about our privacy policy, please contact us using the details at the bottom of this page. Your rights Marketing We do not use your details to send any marketing information.  If our this becomes part of our future requirements we will ensure that all customers are notified accordingly and consent sought. Access and Correction You may ask us for details of the personal information that we hold about you. If you would like a copy of it, please email us at info@e2e-iptv.com or write to us at the address below. We want to make sure that your personal information is accurate and up to date. If you think any information we hold about you is incorrect or incomplete, please email us at info@e2e-iptv.com or write to us at the address below so we can update our records.  We may need to ask for proof of your identity before we can deal with your request. Other Rights You may also have the following rights in relation to your personal information:

• in certain circumstances, the right to restrict or object to the processing of your personal information (including profiling), or request that your personal information is deleted
• where you have provided personal information voluntarily, or otherwise consented to its use, the right to withdraw your consent
• in certain circumstances, the right to receive a copy of the personal information which you have provided to us, in a structured, commonly used and machine-readable format or to request that we transfer that information to another party (known as “data portability”)
• the right to complain to a Data Protection Authority (see further below)

Our contact Details E2E Global LTD 145-157 St John Street, London EC1V 4PW England info@e2e-iptv.com +44 203 769 1785 If you are not satisfied with our use of your personal information or our response to any request made by you in relation to your personal information, you have a right to make a complaint to the Information Commissioner: Information Commissioner’s Office Wycliffe House Water Lane Wilmslow Cheshire SK9 5AF Tel: 0303 123 1113 (local rate) or 01625 545745 (national rate) Email: casework@ico.org.uk